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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
This dress was reasonably priced and perfect for prom. I loved that the neckline was modest but made for busty gals…so much that we had to alter (bust and length) but still roomy on top.She LOVED the pockets!She received lots of compliments.We ordered the burgundy but color was more a deep red.Overall, happy with the purchase and she was beautiful!
I was worried about buying my daughters prom dress online, I really shouldn’t have. I was surprised at how quick this custom made dress came. I unwrapped it and took a intake of breath at the Beauty of this dress. Beautifully made, looks just like image on website. Fitted my daughter beautifully. She looks stunning and can’t wait for prom to show it off. We were thrilled with the service and the quality of this dress. It was just stunning. My daughter recommended you to two of her friends who went on to purchase prom gowns from you too.
Thank you for your message. I was really happy with the service, price and quality of the gown. My daughter Keelie looked absolutely beautiful for her prom. Most of her friends parents had spent two to there’s times the amount I spent on Keelie’s dress and were all disappointed with either service or quality so I would definitely recommend you and will be shopping again in 2025 for my other daughter’s prom dress.